- Hundreds of passengers traveling to Amsterdam were stuck on a Eurostar train in London for hours.
- Overhead power cables fell on the train, causing it to lose power.
- Passengers said toilets were overflowing and they didn’t receive much food or water.
The train departed for Amsterdam at 8.16 a.m. but stopped at the entrance to the Channel Tunnel, which connects England to France, per the report.
The train had broken down after several overhead power lines fell, Eurostar said in a statement on X, formerly known as Twitter.
“The situation was complicated due to the position of the train and the track infrastructure,” Eurostar said in another post on X.
Several passengers said they were left without electricity or access to toilets for eight hours, per the BBC.
Ben Williams, a passenger on the train, told The Independent that four or five hours after the train broke down, passengers were each offered one free item of food.
Ashleigh Furlong, a Politico reporter and passenger on the train, wrote in a Politico article that they didn’t receive any updates from Eurostar for several hours.
“With toilets overflowing, people increasingly hungry and thirsty, and minimal communication from train staff, goodwill soon evaporates,” Furlong wrote.
A spokesperson for Eurostar told The Independent that it apologizes for the incident and is transporting the passengers back to London.
“Following a complicated situation due to the position of the train and the track infrastructure, it’s meant that certain safety procedures had to be adhered to before we could move the train,” the spokesperson said.
“All affected passengers on board will be met in London with refreshments and will receive enhanced compensation,” they added.
Eurostar said in a post on X on Thursday that the train was “on the move” and that arrangements were being made to transport the passengers back to London. Eurostar did not state if the train or passengers had already reached the city.
It’s not the first time passengers were left stranded after a train broke down. In January, passengers were stuck on an Amtrak train for 29 hours after another train had derailed. In August 2022, passengers were stranded in the undersea Eurotunnel for five hours after a Le Shuttle train broke down.
Eurostar did not immediately respond to Business Insider’s request for comment.